DELETE YOUR FLEXMODE ACCOUNT

Developer: Flexmode Florida, LLC  |  App: Flexmode

This page explains how to request deletion of your Flexmode account and the personal data we hold about you. Flexmode is operated by Flexmode Florida, LLC (“Flexmode,” “we,” “us,” or “our”).

1. How to Request Account Deletion

You can request deletion of your account in either of the following ways:

1.1 Option 1 — In-App (recommended)

  1. Open the Flexmode mobile app and sign in to your account.
  2. Go to Settings → Privacy & Data.
  3. Tap Delete Account.
  4. Confirm your decision. Your account and associated personal data will be deleted as described below.

1.2 Option 2 — Email Request

  1. Send an email to support@theflexmode.com from the email address associated with your Flexmode account.
  2. Use the subject line: “Account Deletion Request”.
  3. Include in the message:
    • The email address registered to your Flexmode account.
    • Whether you want to delete your entire account or only specific data (see below).
  4. We will verify ownership of the account and process your request within 30 days (typically much sooner).

2. Partial Data Deletion (Without Closing the Account)

You may also request deletion of specific categories of personal data without deleting your entire account — for example, profile photos, chat history, or location history. Use Option 2 above and clearly state which data you want removed.

3. What Data Is Deleted

When you delete your account, the following data is permanently removed:

  • Profile information (name, photos, bio, occupation, location, sports interests, preferences).
  • Account credentials (email, password hash, authentication tokens).
  • Matching activity (swipes, matches, queue history).
  • Chat conversations and messages you sent.
  • Events you created (if no other participants depend on the event) and your participation in events.
  • Reports and blocking relationships you initiated.
  • Push notification tokens and device identifiers.
  • Subscription and payment metadata stored by Flexmode (note: payment processor records are governed by Apple App Store / Google Play and cannot be deleted by us).

4. What Data May Be Retained

For legal, security, fraud prevention, and accounting reasons, the following limited data may be retained after account deletion:

  • Transaction records — retained for up to 7 years to comply with tax and accounting laws.
  • Trust & safety records (e.g., reports about you submitted by other users, records of policy violations) — retained for up to 2 years to protect the Flexmode community and prevent re-registration of banned users.
  • Anonymized / aggregated analytics — retained indefinitely; this data cannot be used to re-identify you.
  • Legal hold data — any data subject to active legal process or regulatory obligation will be retained until that obligation expires.
  • Backup copies — automatically purged on a rolling 30-day basis.

5. Effect of Deletion

  • You will lose access to the account immediately upon confirmation.
  • Active subscriptions are not automatically cancelled by account deletion. Cancel your subscription separately through Apple App Store (Settings → Apple ID → Subscriptions) or Google Play (Subscriptions) before deleting your account.
  • Messages you previously sent to other users may remain visible to those recipients (they remain part of the recipients' conversation history).
  • Account deletion is permanent and cannot be undone.

6. Contact

If you have any questions about this process, please contact us:

Flexmode Florida, LLC
Attn: Account Deletion
80 SW 8th ST
Miami, 33130, USA
Email: support@theflexmode.com
Support: https://www.theflexmode.com/support